Customer Complaint Notice

Fayetteville Bank
PO Box 9
Fayetteville, Texas 78940

The Fayetteville Bank is chartered under the laws of the State of Texas and by state law is subject to regulatory oversight by the Texas Department of Banking. Any consumer wishing to file a complaint against the Fayetteville Bank should contact the Texas Department of Banking.

The Fayetteville Bank engages in the money transmission and/or currency exchange business as an authorized delegate of American Express Travel Related Services Company, Inc and or American Express Prepaid Card Management Corporation (collectively “American Express”) under Chapter 151 of the Texas Finance Code.

If you have a complaint regarding an American Express prepaid card, first contact the customer service division of American Express at 1-877-297-4438. If you have a complaint regarding an American Express travelers cheque product, first contact the customer service division of American Express at 1-800-221-7282. If you still have an unresolved complaint regarding the company’s money transmission or currency exchange activity, please direct your complaints to:

The Texas Department of Banking through one of the means indicated below:

• In Person or U.S. Mail:
     Texas Department of Banking
     2601 North Lamar Boulevard, Suite 300
     Austin, Texas 78705-4294
• Telephone No.: 877-276-5554
• Fax No.: 512-475-1313
• E-mail: consumer.complaints@dob.texas.gov
• Website: www.dob.texas.gov